One of the travel website, The Points Guy has revealed that Delta airlines is the best carrier in 2019 beating the rival Alaska Airlines for the top spot.
The Atlanta-based airline earned top marks thanks to its solid on-time record, extensive routes and lounge network.
“ Delta flew more than 136 million passengers but only involuntarily bumped 32 of them. Just think about that for a second: millions of people flew but fewer than three dozen were forced off of planes,” said Scott Mayerowitz, Executive Editorial Director at The Points Guy, in an email. “Delta was ahead of its competitors in some key investments, and that is reflected in our rankings.”
The travel website‘s annual Best Airlines Annual Report looked at a number of factors including timeliness, customer satisfaction, pricing and comfort. They used data from the United States Department of Transportation to see how many flights are delayed, how often flights are cancelled and the number of cities an airline serves.
Here are the full rankings: